Shipping & Delivery
Within Australia
ArtYarramunua dispatch paintings, didgeridoos and other items within 48 hours of money entering our accounts for
delivery Australia wide. Delivery time will vary between 1-7 days depending on delivery destination.
Note
Large paintings (longer than 1 meter) or didgeridoos cannot be posted to PO Boxes.
All shipping and delivery costs are free Australia-wide through Toll.
All paintings will be delivered stretched in a tube (ready for framing by the purchaser).
Didgeridoos will be protected with a large amount of bubblewrap inside a secure cardboard box.
International shipping
We ship to every country in the world. All paintings and didgeridoos are delivered at a cost of $70 AUD to most
countries (Europe, Asia, North America and parts of South America); additional paintings will be sent rolled up with the existing painting or didgeridoo at no extra cost.
All items will be safely wrapped and packaged and ready for dispatch within 48 hours for delivery with DHL.
Delivery time will be approximately 3-5 days
DHL will not deliver to international Post Office Boxes. Delivery must be to a residential or business address as a
signature is required for proof of delivery.
Once your Parcel is dispatched, you will be notified via an email with a tracking number and delivery details.
Import Taxes and customs charges
Customs and Importation law is quite complex and varies significantly from country to country. ArtYarramunua items
are original handcrafted pieces they generally do not attract any further import or custom charges. However, this
depends entirely on each individual countries regulations and how they classify and categories goods.
No customs duties and charges are applicable to packages sent within Australia.
Tax free sales
For purchases made in the ArtYarramunua gallery or within Australia, sales tax must be paid and is already included in the price.
For purchases made from outside Australia (or to be delivered outside of Australia) the GST tax component of 10%
will be deducted at checkout so the final purchase price will be less than the actual prices on the website.
The Tax component can also be removed for items purchased directly from the art gallery and shipped internationally through us. Alternatively, under the Tourist Refund Scheme, you can claim the tax back at the airport when leaving Australia if the goods are taken with you and you satisfy the refund criteria.
Will my items be insured?
All items will be fully insured against loss or damage. Please notify us immediately if the item does not arrive in the
specified time period or arrives in a damaged state.
What if I am not home when goods are delivered?
As all our parcels are sent as registered and insured we require a signature upon delivery. Our freight suppliers
typically deliver during business hours so if you are not expecting to be home during these hours an alternative would be to provide your work address as the delivery address.
Delivery is attempted straight to your door. If there is no-one available to sign for the delivery, then a card will be left
in your mailbox advising you of either a post office to collect your parcel from if items were sent within Australia by
Australia Post or Toll or international delivery by DHL, a contact number to call to re-arrange the delivery to either the same address or an alternate address.
Can I pick up the goods in the store?
Yes, once order has been placed and “pick up from store” option selected in checkout, we are happy to hold items for as long as you require. Our address for pickup is:
Art Yarramunua Gallery
149 Acland Street St Kilda
Australia
Our store hours are: 11 am – 7pm (closed Christmas Day).
What is your returns policy?
ArtYarramunua stands by our quality artwork, if any of our customers are unhappy with the art work they have
selected, we ask them to please contact us within 7 days to exchange for another piece or return item to us for a full refund.
Thank you for shopping with us, please enjoy your wonderful Aboriginal artwork and contact us if you have any questions.